> ## Documentation Index
> Fetch the complete documentation index at: https://help.mercury360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report Issue

> Report bugs or feature requests and track their status updates from support.

Use **Report Issue** to submit problems or feature requests and monitor progress as support reviews and responds.

## What this helps you do

* Raise issues with the system
* Monitor progress of reported issues
* Receive updates from support

## When to use this

Use this when you need to:

* Report a bug or system issue
* Request a feature
* Track the status of a reported issue

## Open Report Issue

<Steps>
  <Step>
    Go to your **Profile**.
  </Step>

  <Step>
    Select **Report Issue**.
  </Step>
</Steps>

You’ll land on the issue list page.

<Frame>
  <img src="https://mintcdn.com/mercury360/qr2js97eRq-NTgcK/images/Report-issue-1.png?fit=max&auto=format&n=qr2js97eRq-NTgcK&q=85&s=48e1a01f842959ad0e898634870e2854" alt="Report Issue 1" width="1327" height="563" data-path="images/Report-issue-1.png" />
</Frame>

## View reported issues

All submitted issues are listed here. Each issue shows:

* **Issue category**
* **Status**
* **Date created**

Use this list to review what you’ve already reported and where each item stands.

## Status types

Issues can appear in one of the following states:

* **Open**
* **In progress**
* **Resolved**
* **Unresolved**
* **Dismissed**

<Info>
  Use the status to understand whether support is actively working on the issue or has closed it with a resolution or response.
</Info>

## Filter issues

Use filters to quickly find specific reports.

<Steps>
  <Step>
    Click **Filter**.
  </Step>

  <Step>
    Select one or more filters:

    * **Issue category**
    * **Status**
    * **Date range** (From / To)
  </Step>

  <Step>
    Click **Apply Filter**.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/mercury360/qr2js97eRq-NTgcK/images/Report-issue-2-1.png?fit=max&auto=format&n=qr2js97eRq-NTgcK&q=85&s=f1bbe00b239d4000175ddc95ca635ab4" alt="Report Issue 2" width="1137" height="145" data-path="images/Report-issue-2-1.png" />
</Frame>

## Create a new issue

<Steps>
  <Step>
    Click **Report Issue**.
  </Step>

  <Step>
    Fill in:

    * **Issue category** (required)
    * **Description** (required, minimum 10 characters)
    * **File upload** (optional, max **5 MB**)
  </Step>

  <Step>
    Click **Save**.
  </Step>
</Steps>

<Tip>
  Include clear steps to reproduce, expected vs actual behavior, and screenshots when possible to speed up resolution.
</Tip>

<Frame>
  <img src="https://mintcdn.com/mercury360/qr2js97eRq-NTgcK/images/Report-issue-3.png?fit=max&auto=format&n=qr2js97eRq-NTgcK&q=85&s=21e2c9a022cab0ce33a4912806927f4d" alt="Report Issue 3" width="1129" height="139" data-path="images/Report-issue-3.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/mercury360/qr2js97eRq-NTgcK/images/Report-issue-4.png?fit=max&auto=format&n=qr2js97eRq-NTgcK&q=85&s=4bb21da431ad46652d29ba1a1d920414" alt="Report Issue 4" width="931" height="588" data-path="images/Report-issue-4.png" />
</Frame>

## What happens after submission

After you submit:

* The issue is created with **Open** status
* Support reviews the issue
* The status is updated as progress is made
* Once resolved, the issue is closed with a response

## What to be careful about

* Vague descriptions slow down resolution
* Choosing the wrong category can delay handling
* Missing details can lead to incomplete support responses

<Warning>
  Be specific and include relevant context (what you were doing, where it happened, and what you expected to happen).
</Warning>